Master of Leadership Dynamics
Module 1 The metrics of Personality and Leadership Styles.
Do I manage by personality, attitude or skills? 12 vital self-management skills.
Module 2 The Psychology of Conflict - Managing Conflict.
Identifying personal and team members conflict styles. Adopting an appropriate conflict/negotiation style. The Harvard Business School Method.
Module 3 The metrics of Motivation and Employee Loyalty.
From Maslow to Herzberg, Marston and Beyond. Implementing an effective employee loyalty system. The dynamics of stress. Building peak-performing teams.
Module 4 Building peak performing teams.
Team Building factors. Mobs, Groups and Teams.
Module 5 The metrics and the psychology behind Customer Loyalty.
The 4 step loyalty model. Building the story.
Module 6 From transactional to transformational thinking.
Applying De-Bono΄s thinking styles.
Module 7 - Probability, Statistics and the time and value of finance.
The use of numbers. Quantitative tools for decision making.
Module 8 - Finance and Investing.
Capital Markets. Financial Instruments and Institutions. Speculation and Hedging.
Module 9 Economics.
The Language of Business. Allocation of scarce resources. Supply and Demand. National Accounts (GDP).
Module 10 - Strategic Management.
Effectively managing for the short and the long run. Written examination.
